We prioritize your satisfaction and stand firmly behind the quality of our products and services. We are dedicated to resolving any issues you may encounter with your purchase, ensuring a seamless experience. All products sold are accompanied by a comprehensive manufacturer’s warranty, covering defects in materials and workmanship for a generous period of 3 years.
Should you encounter any problems with your purchase during this warranty period, we encourage you to reach out to us promptly. Simply contact us via email at Support@Signgenics.com, providing your order number along with a detailed description of the issue, accompanied by any relevant photos or documentation. Our team will promptly review your claim and guide you through the necessary steps, including instructions for returning the product if required.
Please bear in mind that the warranty does not extend to damage resulting from misuse, neglect, or normal wear and tear. As the provider, we reserve the right to assess whether a claim falls within the warranty coverage and to determine the appropriate course of action, which may involve product replacement or repair based on our discretion.
In the event that you are dissatisfied with your purchase for any reason, we invite you to explore our flexible return policy. Depending on the circumstances, you may be eligible for a refund or exchange. For further details, kindly refer to our Returns page, which provides comprehensive information on the process.
If you have any inquiries or require assistance with a warranty claim, please do not hesitate to contact our dedicated support team. We are committed to providing exceptional customer service and are here to address any concerns you may have.
